Prism Signals
Prism Signals scores every chatbot turn for intent, confidence, emotion, decision stage, topic, and safety, then recommends what to do next. Built for teams that already shipped an LLM, including customer support and in-product assistants. Partner offers are optional when the moment is right.
Ads are optional. Judgment is the product.
Turn score
engine: heuristicUser: This still isn't fixed and I've already waited two days. Can someone actually help?
Reason: user emotion is frustrated. Soften tone before selling or advancing.
Customer support bots, in-product assistants, and coaching or lifestyle bots that already run LLMs and need turn-level judgment.
You already run an LLM on tickets and chat. Signals tells you when to clarify, soften, or hand off to an agent.
SaaS copilots that answer how-to questions. Score each turn so retrieval and escalation are not guesswork.
High-trust conversations. Suppress offers when emotion or safety says wait. Keep the relationship intact.
Prism returns signals and a recommended action. Your bot decides how to execute it.
When confidence is low, Signals recommends clarifying before the bot guesses wrong.
Early exploration maps to retrieve. Ready-to-act maps to recommend or offer.
Safety flags and crisis language trigger escalate so the bot does not keep chatting alone.
Anxious or frustrated turns get tone_shift before any hard sell or rigid script.
When the user is evaluating options, recommend a product, plan, or article that fits.
Only when stage and intent say go, and safety is clear. Monetization is a plugin, not the default.
Call POST /api/signals/score with recent messages using your SDK key.
Heuristics always run. Optional LLM upgrade per bot for hybrid scoring.
Clarify, retrieve, escalate, change tone, recommend, or optionally show an offer.
Sold to companies that already run LLMs. Value is better conversations: fewer bad handoffs, clearer next steps, safer moments.
When action is offer and you opt in, Prism can still return a contextual partner suggestion. Same pipe. Different buyer story.
A turn-scoring API for LLM apps that returns conversation signals and a recommended next action.
No. Ads are optional. Judgment is the primary product.
Any stack that can make an HTTPS request, including OpenAI Assistants, LangChain, Rasa, and custom chat servers.